MX: +52 664 681 4900 to 4906 | US: 1-800-DEL-PRADO





Frecuently
asked questions.


FAQ


As a patient or peer, the information you’re looking for is within your grasp in our Frequently Asked Questions section. If you have other specific inquiries, do not hesitate to contact our personnel.


What requirements does the hospital demand from its doctors?

The staff at Hospital del Prado has every certification required by the government. All certifications from our doctors can be available to you upon request. Our primary goal is to maintain a highly trained medical staff to guarantee our patients well being.

Specialties and medical departments

Our specialties go from general surgery, orthopedics, traumatology, cardiology, bariatric surgery, plastic surgery, pediatrics, to pathology, urology, endocrinology, psychology, internal medicine, gynecology, arthroscopy, otorhinolaryngology, neurology, ophthalmology, fertility and and dermatology.

Does Hospital Del Prado have the required licenses to operate as a healthcare center?

We thrive as an impeccable reputation healthcare center. Our medical unit has all the certifications required by the government. We were also subjected to a certification of excellence, one that is not a requirement by law but was given to Hospital del Prado by the Health Secretary in Mexico after a long and rigorous process. It is the only hospital in Tijuana that carries such certification.

Secretaria de Salud

Do I need a VISA or a similar official document for my entry to Mexico?

A medical document attesting your visit to Mexican country could come in handy under any circumstances, but no VISA is needed for your visit to this side of the border. If you enter as a pedestrian, you might need an entry permit, but please consider that this is merely protocol and will not be an obstacle for your trip to the city of Tijuana. More over Del Prado Hospital is happy to offer private transport services at an additional cost to and from the united states.

Does Hospital del Prado provide transportation shuttles leaving from the San Diego area towards the Hospital?

Yes, shuttles can be arranged from any location within the San Diego Area or the Tijuana International Airport to Hospital del Prado.

Regarding border crossing from Mexico to San Diego, what’s the average crossover time at the border?

Another of our many benefits at Hospital del Prado is that all of our patients can be provided with a special medical pass that guarantees less than a thirty minute wait at the border.

Once my procedure has been schedule, where should i head to?

Ideally 2 hours prior to your scheduled procedure, the staff at HDP will proceed with your preoperative preps within the comfort of your previously assigned personal suite.

Where is the hospital located?

Calle Bugambilias #50 Fracc. El Prado Tijuana B.C. México C.P. 22105.

What’s the distance between the border and Hospital del Prado?

An approximate of a 15-minute drive is estimated.

Can children enter the Hospital’s facilities?

Following strict and rigorous safety measures, children are not permitted entrance at Hospital del Prado.

Do you accept all insurance companies?

We accept most international insurance companies and we have a 24 hours emergency care department.

What are the visiting hours?

  • 10am to 7pm intensive care.
  • 10am to 8pm outpatient recovery.

What lodging options do i have in the Hospital’s proximity?

A newly opened Hyatt hotel is a short distance away from our health care center. Other luxury hotels in the city such as Grand Hotel Tijuana, Lucerna Hotel, and Marriot Hotel can be suitable options for your comfortable stay. For concierge services at Hotel del Prado for you and your companions, please contact us whenever suits you best.

What are some of the Hospital’s amenities?

For your comfort, a cafeteria is available to you on a daily basis from 8 AM until 5 PM. We have a beautiful chapel at your disposal 24 hours a day and a pharmacy within the Hospital del Prado installations where you can stock up on your needed medications. Pathology labs are also available for analysis needed, and emergency units are at your service at any time of day. Pathology and clinical and imagenology labs service 24 hours a day.

What are the city’s main attractions?

CECUT, Tijuana's cultural center, has a beautiful variety of expos and shows that enrich the city’s cultural patrimony. The Baja Med regional gastronomy has enlisted us as one of the top countries in the culinary world. For those soccer fans out there, our city’s team “Xolos” has their own stadium where they regularly host their soccer matches with cheerful and excited crowds.

How far is the hospital from the border?

10 minutes by car.

What are some of the touristic highlights for my companions to enjoy during my stay at Hospital del Prado?

Tijuana has a grand variety of shopping centers that have distinct dining options and local craftsmanship. Paseo Chapultepec is a high-end shopping center known for its vast gastronomical offer of local cuisine. Plaza Galerias is an entertainment shopping center with a cinema and a bowling alley, suitable for all ages. The downtown area of Tijuana is an up and coming cultural space with galleries, boutiques, and author kitchen restaurants. For a quick one day trip, “El Valle de Guadalupe” wine country can be a delightful option. Our beaches are also a great destination for a relaxing time away.

What documents, identification, and paperwork does a U.S. citizen need to travel back into the country?

U.S. citizens entering the United States by land or sea are required to present a valid WHTI-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver's Licenses
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)
For more related information go to: https://help.cbp.gov/app/answers/detail/a_id/74/~/us-citizens---documents-needed-for-entry-into-the-u.s.